When it drips through the roof — and through trust right along with it

When it drips through the roof – and through trust right along with it...

Lately, our phone has been ringing more often – no, not because we've opened a pizza delivery service, but because many people ask us for help when something has gone wrong with their construction project.

Holes in the roof? Everyday life in Paraguay. But beware: a band-aid won't do – often only a new roof helps. Electrical installations so creatively laid out that even the electricity doesn't know which way to go? We can handle that – retrofitting works. And then there are the famous damp walls... unfortunately, these often come from missing vapor barriers¹ or questionable materials. And that's like a soggy cookie – there's not much left to save.

We then hear sentences like: "I never thought I'd be afraid of rain!" or "My builder has disappeared – probably with the water pipe!" – and that honestly makes us sad. Because trust shouldn't be something you have to rebuild into a house.

But let's not kid ourselves: things go wrong for us too. This year we had two water damage incidents – not because we were sleeping on the job, but because sometimes even "best quality" suddenly leaks here. The difference? We own up to it. We don't just wipe away the water, but also the problem.

The most important thing for us: We want our customers to still think fondly of us years later – and not only when they're just putting a bucket under a leak. That's why we maintain good contact with most of them – even after the last tool has been packed away.

Because even though most people only build once in their lifetime – this one attempt should please not become an adventure novel. Unless, of course, you're into suspense, water, and a little electric shock.

And quite honestly: Even though we're happy to help – we don't have our own repair team for other people's construction sins. That's why we only take on cases that fit well between our own projects.